Refund policy

Returns/Refunds:  Amber is a natural product with specks of dirt, air bubbles, insects and other unique qualities.  No two pieces of amber are alike.  Due to the natural material of our products, they can break when dropped on a hard surface.  Please be careful with your amber.  

Purchases through this website are eligible for exchange within 7 days of receipt of your parcel and are taken on a case by case basis.  The exchange will be for the same size/design.  We carefully inspect every piece of amber when we are packing your order for quality.  Please contact us within 7 days if there are any issues with your purchase at healingamber.ca@gmail.com with your order number and photo. Charges the company incurs for any reason (e.g.: shipping/accepting a product) will be charged to the customer unless it is because of an error by Healing Amber Inc.  Returns are subject to a 10% restocking fee minus charges incurred, and will be given in store credit.

If you did not purchase your amber directly through us, please contact your local retailer for their return policy as we are unable to verify and assist with other purchases.

** restocking fee may be refunded

Questions?  Email:  healingamber.ca@gmail.com