Shipping and Local Pick Up
Shipping: We ship from Cambridge, Ontario. All orders are shipped within 1-4 business days and are shipped with a tracking number and insurance. We ship via Canada Post and UPS, options for your location are given at check out.
Please check your address upon checkout for accuracy. Healing Amber is not responsible for undeliverable packages. If a package is returned as undeliverable, you are responsible for the subsequent delivery cost, and your order will be subject to a 10% restocking fee. Healing Amber is not responsible for return shipping costs incurred due to addresses that have been incorrectly entered by the customer upon checkout.
Tracking: You will receive an email with your tracking number when your parcel ships. You can track your parcel with the tracking number you receive at www.canadapost.ca Most packages are received within 1-10 business days. If you have not received your order within 10 business days, please contact us to follow up with Canada Post.
Local Pick Up: Local pick up is available in Cambridge, Ontario at 738 Old Hespeler Road. You will receive a notification when it is ready for pickup with our hours.
U.S.A: Customers in the U.S.A are not charged any Canadian taxes. You may be responsible for duties and taxes when your parcel enters into the U.S.A from Canada. USA packages are shipped Canada Post, and will be delivered by USPS. When your parcel ships you can track it on both www.canadapost.ca and www.usps.com.